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Question: What PAYMENT METHODS are available? Answer: We accept Visa, Mastercard and American Express. We are currently unable to accept personal checks or C.O.D.'s.
Question: What SECURITY is provided for my personal and credit card information?
Answer: All order information is encrypted using the leading provider of digital trust services, Verisign, before being transmitted over the Internet. Once we receive your credit card information, it is immediately stored in its encrypted form securely in our data center. Once encrypted, no one except us and the credit card authorization company can decrypt it.
In addition, your personal information is stored in a secure server, and we reveal only the last four digits of your credit card number when confirming your order.
Question: How do I PLACE AN ORDER?
Answer:
1) Shop for items by clicking the different product categories shown in the left margin.
2) Place items into your shopping cart by selecting the quantity you desire and then clicking on the "Buy" button located next to the item.
3) Click the "Review Cart/Check Out" button to review your selections and proceed through the "5 Easy Steps to Checkout".
You will receive an Order Number and Order Confirmation Number once your order has been completed.
Question: How do I check on the STATUS of my ORDER?
Answer: Click on "Track My Order". Enter your Order Number and Order Confirmation Number and click on "Go". The status of your order will be shown.
Question: What do the different ORDER STATUS' MEAN?
Answer: Pending - order is waiting to be processed
In Process - order is being prepared for shipment
Shipped - order has been shipped. Clicking on the tracking number(s) provides you a scheduled delivery date for your order
BackOrder - order is waiting for a product(s) to arrive into stock (see "Do you SHIP PARTIAL ORDERS if an item is backordered?" for more information)
Cancelled - order has been cancelled
Credit Card Declined - Your credit card company declined authorization of the credit card information entered on the order (See "My order status shows CREDIT CARD DECLINED. What do I do now?")
Question: Is SALES TAX charged?
Answer: Sales tax will be applied to all orders billed to or shipped to an Michigan address.
Question: My order status shows CREDIT CARD DECLINED. What do I do now?
Answer: Credit Card companies decline authorization for various reasons.
Most frequently the Card Number or Expiration Date were keyed incorrectly. If you believe this may be the reason, re-enter the same card again (in case of keying error) or try a new credit card and resubmit (see "How do I CHANGE, CANCEL or TRACK my order?" for additional order editing instructions).
You may also contact your Credit Card company via the 800 number on your card to inquire about recent authorization attempts and reasons for authorization declines. This service requests authorizations under the business name "TCML Ventures".
Question: When I placed my order, nothing was on BACKORDER, but my order now shows an item(s) on Backorder. What happened?
Answer: For a variety of reasons, despite diligent efforts in warehousing, inventory levels on computer systems can differ from what is physically in stock. When you placed your order our systems showed stock. However, when we began to process your order, we discovered the physical stock wasn't there - an infrequent occurrence. Subsequently your order was changed to Backorder status.
See "What does "BACKORDERED" status next to an item mean?" and "Do you SHIP PARTIAL ORDERS if an item is backordered?" for more information on managing your Backorders.
Question: Do you SHIP PARTIAL ORDERS if an item is backordered?
Answer: Only if you tell us to! As a rule, we'll hold your order if an item is backordered and ship complete once all items are in stock.
In Step 5 of the Checkout, you'll have the option to instruct us to: a) Delete any backordered items off your order and ship the remaining items, OR
b) Ship available items now. Create a 2nd order for backordered items that will ship once all items are in stock. A additional freight charge applies for the 2nd order.
Question: How do I use the Search function?
Answer: Products are displayed that match ALL keywords entered.
Partial words are acceptable.
Using FEWER keywords returns LARGER results. Using MORE keywords returns SMALLER results.
Mis-spellings will not return accurate results.
"RESET SEARCH" button clears page for a new search.
Question: WHEN will my ORDER be SHIPPED?
Answer: Orders usually ship within 2 - 5 business days unless a backorder is indicated next to an item on the order. A Shipment Confirmation e-mail with tracking number is sent when an order is shipped and an e-mail address is supplied to us in the Checkout process.
See "I need my order IN A HURRY! What are my options?" for additional information.
Question: HOW LONG will it take my order TO ARRIVE once shipped?
Answer: After leaving our warehouse, typical UPS Ground transit times are:
1-2 Business Days: IA, IL, IN, MI, WI
2-3 Business Days: AL, GA, KS, KY, MN, MO, NE, NY, OH, PA, TN, WV
3-4 Business Days: AR, CO, CT, DE, FL, LA, MA, MD, ME, MS, NC, ND, NH, NJ, OK, RI, SC, SD, TX, VA, VT, WY
4-5 Business Days: AZ, CA, ID, MT, NV, NM, OR, UT, WA.
After leaving our warehouse, typical USPS Priority Mail transit times to APO/FPO boxes are 1-3 business days (domestic) and 5-10 business days (overseas). Transit times can be as long as 3-4 weeks to some overseas destinations due to high volume (e.g. Iraq).
Question: I need my order IN A HURRY! What are my options?
Answer: Two options are available. One or both options can be used.
NOTE: Air Shipping Methods reduce the time in transit with FED-EX, NOT the 2 - 5 business days for usual order processing.
Orders ship same day for orders received by 11:00 am EASTERN TIME, Monday - Friday, and next business day for orders received after 11:00 am. Holidays may affect this schedule.
Question: Do I have to BE HOME to get my order?
Answer: "If you live in a Single Family Residence Fed-Ex will normally leave your package if you're not at home.
If you live in a Multi-Family Residence (2 or more units share the same entry door to the facility) Fed-Ex will NOT leave your package for security reasons. Someone must be present to sign for the package due to Fed-Ex' experience with packages being inadvertently taken or stolen.
Note: Signing the release section of the Fed-Ex Notice left on your door will not result in delivery.
Fed-Ex will make a total of three (3) delivery attempts, sometimes 2 on a single day (M-F). After each delivery attempt Fed-Ex will leave a Fed-Ex Notice telling you the approximate time of the next delivery. If after 3 attempts they still have not found you at home, they will hold your package at the local UPS office for five (5) additional days, during which time you can pick the package up.
Call Fed-Ex to schedule a delivery date or make arrangements for pick-up at your local Fed-Ex facility. If after five days you have not picked up the package from the Fed-Ex office, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.
AIR SHIPMENT SPECIAL NOTICE - If your package is being sent Next Day Air or 2nd Day Air, it will IMMEDIATELY be returned to our warehouse after the 3rd delivery attempt. AIR PACKAGES ARE NOT HELD AT THE FED-EX OFFICE FOR FIVE (5) ADDITIONAL DAYS, unless you call BEFORE the 3rd delivery attempt." |
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