Your complete shopping satisfaction is our number one priority. If an item you ordered from Coolstuffexpress.com does not meet your expectations, simply return it within 10 days of receiving it.  Please contact us for RMA. 

Our associates will be happy to assist you with exchanges or replacements for coolstuffexpress.com items purchased through our online store or received as gifts. For exchanges of mis-sent orders, damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges. Original shipping charges for the returned item are not refundable. For items of exchange, shipping costs will be charged for the new item(s) sent.

Returns to Our Processing Center

Please return your order to the address below. All items must be in their original packaging with all materials received included, instructions manuals, etc.  We recommend that you insure the package prior to shipment. Enclosing your original packing invoice will help us expedite your return.

CoolStuffExpress.com
Returns Processing Center
163 Behnke Road
Coldwater, MI 49036

Refunds and Credits

We'll refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return. Be sure to hold on to your original packaging for at least the first 10 days after purchase.  Returns require an item be placed in its original container and have all packing materials, including instructions, accessories, and contents. A restocking fee may apply.

Non-Gift Returns of Merchandise paid by Gift Card

All non-gift returns of merchandise paid via gift cards will be refunded to the original gift card.